Frequently Asked Questions
What days do you cook, and when do you publish new menus?
We cook Tuesdays and Thursdays and publish menus and signups one month at a time. Menus and signups will go live a few days before the end of each month. View a full calendar of dinner dates for the 2026-2027 school year
Do you use organic ingredients? What types of oils do you use?
We use a mix of organic and non-organic ingredients to provide the highest quality food possible while also keeping dinners affordable. We always use grass-fed ground beef, organic chicken, and organic turkey. We also use organic eggs and milk and incorporate as much organic produce as possible into each meal. We cook and make homemade dressings + sauces with olive oil, and with sesame oil for select menus.
Where do I pick up my dinner?
Pick up is at a neighborhood location in Travis Country in Southwest Austin. The exact address is shared with active customers when they sign up for meals.
What time do I pick up my dinner?
Customers can pick up their dinner any time 3:00–5:30pm. Dinner is delivered in thermal packaging for pick up in two waves to ensure freshness.
Are there heating/cooking instructions for your meals?
Meals are prepared hot and fresh in the afternoons and are intended to be enjoyed right after customer pick up. If you arrive at home and are not quite ready to eat, keep hot parts of the meal in the oven and keep warm at 175 degrees (foil containers and lids are oven-safe) for up to one hour. Refrigerate salads and cold toppings immediately. If you do not plan to eat your dinner for several hours after pick up, refrigerate immediately and then reheat in the oven at 300 degrees until warmed all the way through.
I can see the menu but am not able to sign up for meals. How can I sign up?
I limit my active customers to ensure the number of dinner spots available is proportionate to the size of my customer list. When trying to sign up, you'll be prompted to fill out your information and join the waitlist. When spots are available, we will add individuals from the waitlist onto our active customer list.
What are Annual customers, and how do I become one?
Annual customers are pre-signed up for all meals to avoid the hassle and rush of trying to get meal spots each month. Annual members can opt out of up to three meals each semester and will be charged on the first of each month based on the number of meals offered that month. Pricing for annual customers and individual meal sign ups are the same.
How do you handle food allergies?
Each dinner's menu description will list the top nine food allergies (wheat, milk, egg, shellfish, soy, fish, tree nuts, peanuts, and sesame). It is your responsibility as a customer to read through ingredients carefully before signing up and inquire about specific ingredients if you have an allergy or dietary restrictions.
Where do you prepare meals?
We cook at GhostLine Kitchens and have food delivered hot and fresh for neighborhood pick up. GhostLine is a registered Central Preparation Facility in Austin, TX. Lindsey holds her Texas Food Manager Certification.